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Customer Support Platforms
Hiver
Easy to use customer service platform empowering teams to provide stellar support to every customer.
Hiver is an AI-powered customer service platform that runs inside Gmail and Outlook, turning shared inboxes into a full omnichannel help desk for email, chat, voice, and WhatsApp.
Pricing
Free
Best for
Best suited for Gmail- or Outlook-based teams that want an easy-to-use, AI-enabled omnichannel help desk embedded directly in their inbox instead of a standalone, complex ticketing system.
Platforms
Web, iOS, Android, Chrome Extension
Free trial
Yes
Free plan
Yes
Headquarters
San Jose, California, USA
Company type
Private
The honest take
What reviewers love, and what to watch
A balanced view of Hiver, drawn from public reviews and product research.
Pros
- Gmail- and Outlook-native interface that is very easy to learn and use, often requiring little to no formal training.
- Shared inbox, assignment, and internal notes features greatly improve team collaboration and ownership of conversations, reducing missed or duplicated replies.
- Helps teams organize and track high volumes of emails, improving response and resolution times and giving managers better visibility into workload and performance.
- Strong, responsive customer support and onboarding, with many users praising fast answers via in-app chat.
- Affordable entry pricing with a free plan and multiple tiers, seen as good value for small teams compared with more complex help desks.
Cons
- Occasional lag, syncing delays, or slow loading inside Gmail when handling high email volumes or switching views.
- Some advanced capabilitiesu2014such as deeper automations, analytics, and multiple tagging optionsu2014are only available on higher-tier plans, leading to upgrade pressure for growing teams.
- Reporting depth and certain integrations are perceived as more limited compared with heavyweight tools like Zendesk or Front.
Where it fits
What teams use Hiver for
- Managing shared inboxes like support@, info@, and billing@ directly from Gmail or Outlook
- Running an omnichannel help desk across email, live chat, WhatsApp, and voice
- Handling finance and accounts payable/receivable workflows from finance@ and similar addresses
- Operating internal IT and facilities help desks for employees
- Managing HR, people operations, and recruiting communication inboxes
- Client service and account management for agencies and B2B services
Key strengths
- Exceptionally easy onboarding and high user adoption due to Gmail/Outlook-native interface.
- Robust collaboration features (notes, @mentions, shared drafts, collision alerts) that reduce internal back-and-forth.
- Omnichannel coverage, including email, chat, WhatsApp, and voice, with built-in knowledge base and customer portal.
- Enterprise-grade security and compliance plus integrations with major CRM, e-commerce, billing, and productivity tools.
Questions, answered
Frequently asked about Hiver
The short version is on the surface. Open any question to go deeper.
Hiver is an AI-powered customer service platform that turns Gmail and Outlook into a complete omnichannel help desk. Teams manage shared inboxes like support@ or billing@, plus live chat, WhatsApp, voice (via Aircall), a knowledge base, and a customer portal, all from an interface that looks and feels like email. On top of this, Hiver adds collaboration tools, SLAs, automations, analytics, and Hiver AI for drafting, summarizing, tagging, and routing conversations.
Hiver offers a free forever plan at $0/user/month with unlimited users and core multi-channel shared inbox features. Paid plans are billed per user and available monthly or annually: Growth starts at $25/user/month (annual) or $35/user/month (monthly), Pro at $45 or $55/user/month, and Elite at $75 or $95/user/month. There is also an optional Hiver AI add-on at $20/user/month across paid tiers. A 7-day free trial of the Elite plan is available.
Key Hiver features include omnichannel shared inboxes for email, chat, WhatsApp, and voice; shared inbox and ticketing workflows; internal notes, @mentions, shared drafts, and collision alerts; Hiver AI for composing and summarizing replies, tagging, sentiment analysis, and automation; rule-based workflows and round-robin or skill-based routing; SLAs and business hours; a knowledge base and customer portal; CSAT surveys; and analytics with custom dashboards. It also integrates with 100+ apps such as Salesforce, HubSpot, NetSuite, QuickBooks, Shopify, Asana, Jira, Slack, Okta, Aircall, and Zapier.
Hiver commonly competes with full-featured help desks and shared inbox tools including Zendesk, Front, Freshdesk, Zoho Desk, Help Scout, and Gmail-focused tools such as Gmelius and Drag. Buyers often evaluate Hiver when they want something more powerful than a basic shared inbox but simpler and more inbox-centric than a heavyweight suite like Zendesk.
Yes. Hiver is particularly well suited to small and mid-sized businesses that use Gmail or Outlook and want a straightforward, low-friction way to manage shared inboxes and customer support. Reviews on G2, Capterra, and TrustRadius highlight its ease of use, quick setup, and collaborative workflow as major benefits for smaller teams that lack admin resources. The free plan, simple per-user pricing, and 7-day Elite trial also make it easy for SMBs to adopt and scale over time.
Want the results without buying the tool?
SalesHive already runs a best-in-class outbound stack as a managed service, with B2B cold calling, email outreach, and appointment setting handled end to end. Book a strategy call and we’ll book the meetings for you.