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Crisp is an AI-powered live chat, chatbot and omnichannel helpdesk platform that unifies customer conversations from web, email and messaging apps into one shared inbox.
Pricing
$200+ / mo
Best for
Best suited for digital-first SMBs and mid-market companies that want an affordable, AI-powered live chat and helpdesk platform with a unified inbox across web, email and messaging apps.
Platforms
Web, iOS, Android, Desktop
Free trial
Yes
Free plan
Yes
Headquarters
Nantes, France
Company type
Private
The honest take
What reviewers love, and what to watch
A balanced view of Crisp, drawn from public reviews and product research.
Pros
- Clean, modern interface that is easy for agents to learn and quick to implement on websites and apps.
- Unified inbox that centralizes messages from live chat, email and many messaging channels, reducing context switching for support teams.
- Strong value for money with flat, workspace-based pricing, a generous free plan and predictable costs compared to tools like Intercom.
- Flexible automation and AI features (chatbot workflows, triggers, AI replies) that help deflect repetitive questions and speed up responses.
- Rich integration ecosystem with popular tools such as Shopify, WordPress, Slack, WhatsApp and major CRMs, plus robust mobile and desktop apps.
- Responsive support team and extensive documentation, with many reviewers praising onboarding help and practical how-to guidance.
Cons
- Reporting and analytics, especially around SLA tracking and advanced dashboards, are less powerful than in some enterprise helpdesk suites.
- Interface and conversation history can become cluttered at scale, with limitations around splitting conversations, exporting full transcripts or filtering by specific date ranges.
- Some users report frustrations around the pricing of certain add-ons, account cancellation flows, billing disputes and the cost of plugins relative to core plans.
- Occasional reliability issues are mentioned, such as delayed or missing email notifications, chat transcripts and widget quirks on some setups.
Where it fits
What teams use Crisp for
- Website and in-app live chat support
- Omnichannel customer service across email, chat and messaging apps
- AI chatbot automation for FAQs, order tracking and account issues
- Lead capture and qualification on landing pages
- Customer onboarding and retention campaigns
Key strengths
- Intuitive, modern UI with fast deployment and a low learning curve for small teams.
- Omnichannel shared inbox covering web chat, email, WhatsApp, Instagram, Messenger, SMS, X (Twitter) and more.
- Powerful AI and automation features for chatbots, internal copilots, triggers and routing rules.
- Large ecosystem of integrations and APIs connecting Crisp to ecommerce, CRM, marketing and telephony tools.
Questions, answered
Frequently asked about Crisp
The short version is on the surface. Open any question to go deeper.
{vendor_name} is an AI-powered customer messaging and helpdesk platform that combines website live chat, an omnichannel shared inbox, chatbots, a knowledge base, ticketing and a lightweight CRM so support, sales and marketing teams can manage all customer conversations in one place.
{vendor_name} uses flat, workspace-based pricing. As of late 2025 there is a Free plan, a Mini plan at $45 per workspace per month, an Essentials plan at $95 per workspace per month, and a Plus plan at $295 per workspace per month, with custom Enterprise pricing available on request. All paid plans include a 14-day free trial and additional charges may apply for some plugins or extra seats.
Core features include a customizable website and in-app chat widget, an omnichannel shared inbox for email and messaging apps, AI Agents and chatbot automation, a knowledge base, ticketing and customer portal, campaigns and outbound messaging, analytics, multi-language support, mobile and desktop apps, and an API plus 100+ integrations with tools like Shopify, WordPress, Slack and major CRMs.
Key competitors include Intercom, Zendesk (Support & Chat), Tidio, HelpCrunch, Freshdesk and Freshchat, as well as other live chat and customer support tools such as Drift, LiveChat and Gorgias for ecommerce brands.
{vendor_name} is well suited to small and growing businesses because it offers a generous free plan, predictable flat pricing, quick setup and an intuitive interface, while still providing advanced automation and AI features that help lean teams handle more conversations without hiring a large support staff.
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