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SDR & Lead Gen Services
ExpertCallers
Call center outsourcing services delivering exceptional customer service with a personal touch
ExpertCallers is a global call center outsourcing and B2B lead generation provider offering inbound and outbound support, SDR services, and multichannel customer engagement.
Pricing
$1 to $25 / mo
Best for
ExpertCallers is best suited for SMB to mid-market and enterprise organizations that want a scalable, process-driven offshore SDR and customer contact partner with strong CRM integrations and 24/7 coverage.
Platforms
Web
Free trial
No
Free plan
No
Headquarters
Princeton, NJ, United States
Company type
Private
The honest take
What reviewers love, and what to watch
A balanced view of ExpertCallers, drawn from public reviews and product research.
Pros
- Over two decades of global call center and customer relationship management experience with ISO 9001 and ISO 27001-certified operations
- Very broad service catalog spanning inbound and outbound call center, B2B lead generation, appointment setting, email/chat support, content moderation, CCTV monitoring, and back-office services
- Strong process orientation using Lean Six Sigma, VoC-to-CTQ alignment, Poka-Yoke error-proofing, and KPI-driven dashboards to optimize campaigns and SLAs
- Competitive offshore pricing with low hourly starting rates compared with most onshore call centers, plus flexible, usage-based billing tied to call time and scope
- Native and custom integrations with CRMs such as Salesforce, HubSpot, and Zoho, enabling real-time lead sync and pipeline visibility for client sales teams
- Scalable global delivery footprint with thousands of trained agents and 24/7 bilingual coverage across multiple countries and time zones
Cons
- Service is delivered as managed outsourcing rather than a self-service SaaS platform, so every engagement requires custom scoping, onboarding, and vendor management
- Very limited public customer reviews on major software marketplaces like G2, Capterra, and TrustRadius, making independent benchmarking against competitors more difficult
- Employee reviews on platforms like Glassdoor and AmbitionBox highlight concerns about management quality, compensation, and work environment, which could affect long-term agent retention and consistency
Where it fits
What teams use ExpertCallers for
- B2B lead generation and pipeline development
- Outbound SDR and appointment setting
- Inbound customer service and technical support
- Cold calling and telesales campaigns
- Multichannel customer engagement via phone, email, and chat
- Event and webinar-based lead capture and follow-up
- Real estate, healthcare, and financial services call center programs
- Customer retention, upselling, and cross-selling campaigns
Key strengths
- Comprehensive mix of outbound SDR, lead generation, and inbound customer support services under one vendor
- Mature process and quality frameworks with detailed dashboards and KPI tracking across campaigns
- Competitive offshore pricing and flexible, usage-based hourly billing suitable for scaling programs up or down
- Global 24/7 delivery footprint with bilingual teams and experience across many industries and geographies
Compare your options
ExpertCallers alternatives
Other tools teams weigh against this one. Tap any we have reviewed to read more.
Questions, answered
Frequently asked about ExpertCallers
The short version is on the surface. Open any question to go deeper.
ExpertCallers is a division of Flatworld Solutions that provides outsourced call center and B2B lead generation services to companies worldwide. Founded in 2002 and headquartered in Princeton, New Jersey, it operates large delivery centers in India, the Philippines, and Latin America. The company offers inbound and outbound call center operations, B2B lead generation and appointment setting, technical support, email and chat support, content moderation, CCTV monitoring, and related back-office services, all delivered through ISO 9001 and ISO/IEC 27001-certified processes.
ExpertCallers uses a usage-based, hourly pricing model rather than per-user SaaS licenses. As of the latest published rates, telemarketing support starts around $10 per hour, standard technical support starts around $15 per hour, and advanced technical support starts around $25 per hour. These prices are indicative only; final rates depend on factors such as call volume, project duration, complexity, coverage hours, and agent skill levels. Most programs require a custom quote and at least a few months of commitment.
ExpertCallers' core capabilities include B2B lead generation, target account and ICP development, contact discovery and verification, multi-channel cold outreach via phone, email, and LinkedIn, AI-driven lead scoring, and appointment setting. On the customer service side, it provides inbound and outbound call center operations, email, chat, and video chat support, technical help desk services, customer surveys, telemarketing, and collections. The company also offers CCTV monitoring, content moderation, quality monitoring, and CRM-integrated workflows with platforms such as Salesforce, HubSpot, and Zoho, supported by Lean Six Sigma-based process frameworks and detailed performance analytics.
ExpertCallers competes primarily with other outsourced SDR and contact center providers. Notable alternatives include Televerde (B2B demand generation and teleservices), Peak Support and Helpware (multichannel customer support and contact center outsourcing), and Martal Group (B2B sales development and appointment setting). Buyers may also compare ExpertCallers with other regional call center outsourcers and virtual receptionist firms listed on marketplaces like G2, GoodFirms, and Outsource Accelerator.
ExpertCallers can be a strong fit for small and midsize businesses that have enough lead volume or customer inquiries to justify a dedicated outsourced team and want to avoid building an in-house call center. Its competitive hourly rates and flexible engagements make it accessible to SMBs that need professional SDRs or customer support agents but lack internal capacity. However, very small companies with only occasional calls or emails, or businesses looking for a simple self-service SaaS tool rather than a managed outsourcing partner, may find ExpertCallers' custom onboarding and minimum engagement durations more than they need.
Want the results without buying the tool?
SalesHive already runs a best-in-class outbound stack as a managed service, with B2B cold calling, email outreach, and appointment setting handled end to end. Book a strategy call and we’ll book the meetings for you.