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SDR & Lead Gen Services
FlatWorld Solutions
Engaging global enterprises to deliver efficient business process solutions. From BPO to BPA, our journey is continuing.
Flatworld Solutions is a global BPO and technology services provider that helps organizations outsource sales development, lead generation, customer support, and a wide range of back-office processes. It combines ISO-certified operations, AI-driven automation, and multi-channel contact centers to improve revenue and efficiency.
Pricing
$1 to $25 / mo
Best for
Best suited for mid-market and enterprise organizations that want a global partner to run SDR, lead generation, and broader contact center operations as part of an integrated BPO and automation strategy.
Platforms
Web
Free trial
No
Free plan
No
Headquarters
Princeton, New Jersey, USA
Company type
Acquired
The honest take
What reviewers love, and what to watch
A balanced view of FlatWorld Solutions, drawn from public reviews and product research.
Pros
- Responsive and communicative project and account teams that keep clients informed and engaged throughout engagements.
- High overall client satisfaction, with independent platform Clutch reporting a 4.7/5 average rating across 23 reviews for Flatworld Solutions.
- Strong domain knowledge across BPO, analytics, and technology services, including complex BI and big data projects.
- Professional and reliable execution, with many reviewers highlighting on-time delivery and adherence to agreed schedules.
- Ability to improve customer support metrics such as CSAT and handle large volumes efficiently through mature call center operations.
Cons
- Some clients report that testing and quality assurance could be more thorough, with occasional issues discovered after delivery that require rework.
- A subset of online reviewers mention experiences where deliverables or outcomes did not fully match initial expectations.
- Isolated reviews cite frustrations around communication or dispute resolution, indicating that service consistency can vary by project or team.
Where it fits
What teams use FlatWorld Solutions for
- Outbound B2B lead generation and appointment setting
- B2C lead generation for financial services, healthcare, education, and more
- Lead qualification and nurturing for inbound and marketing-generated leads
- Account-based outreach and event or webinar recruitment
- Customer reactivation, renewals, and cross-sell/upsell outreach
Key strengths
- Large-scale, ISO-certified global delivery footprint with centers in India, the Philippines, and other locations that support 24/7 operations.
- Ability to design highly customized multi-channel lead generation programs spanning B2B and B2C in many verticals.
- Mature CRM, help desk, and enterprise application integration capabilities, including Salesforce, HubSpot, Zendesk, Zoho, Freshdesk, Oracle, SAP, and Microsoft Dynamics.
- Proven track record across 18,000+ clients, with positive third-party feedback on communication, professionalism, and value for money.
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Questions, answered
Frequently asked about FlatWorld Solutions
The short version is on the surface. Open any question to go deeper.
Flatworld Solutions is a global business process outsourcing and technology services company that provides contact center support, SDR and lead generation, back-office processing, software and analytics services, and creative and engineering capabilities. Founded in 2002 and headquartered in Princeton, New Jersey, it serves more than 18,000 clients across 100+ countries through delivery centers in India, the Philippines, and other locations.
Flatworld Solutions prices SDR, lead generation, and call center work primarily on a custom, usage-based model. Indicative call center pricing on its website shows telemarketing and non-technical support starting around $10-$15 per hour, with higher rates for technical and advanced technical support. Final pricing depends on factors such as scope, lead volumes, language requirements, hours of coverage, and whether you are engaging on an hourly, FTE, or project basis.
Key features include multi-channel B2B and B2C lead generation, dedicated SDR and appointment-setting teams, market research and ICP definition, BANT-based qualification, AI-driven lead scoring and segmentation, structured nurturing workflows with DMAIC dashboards, CRM and help desk integration (e.g., Salesforce, HubSpot, Zendesk, Zoho, Freshdesk), data enrichment and list building, ISO-certified data security, and 24/7 global delivery.
In the SDR and lead generation services category, Flatworld Solutions commonly competes with specialized agencies such as CIENCE, Belkins, Martal Group, and SalesRoads, as well as other global BPO and call center providers that offer lead generation as part of a broader outsourcing portfolio.
Flatworld Solutions can be a fit for small and midsize businesses that need cost-effective offshore SDR and lead generation support and are comfortable working with a managed services provider instead of a self-service software tool. However, very small teams with limited budgets, highly localized needs, or a preference for lightweight, pay-as-you-go SaaS products may find a smaller boutique agency or a dedicated sales engagement platform more suitable.
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