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LiveChat is an AI-powered live chat and customer service platform from Text that helps businesses increase online sales, improve customer satisfaction, and automate support through real-time website and messaging conversations.
Pricing
$1 to $25 / mo
Best for
LiveChat is best suited for online businesses that want a mature, feature-rich live chat platform to drive sales and deliver fast, personalized customer support at scale.
Platforms
Web, Windows, macOS, iOS, Android
Free trial
Yes
Free plan
No
Headquarters
Wrocław, Poland
Company type
Public
The honest take
What reviewers love, and what to watch
A balanced view of LiveChat, drawn from public reviews and product research.
Pros
- Intuitive, easy-to-use interface and quick setup for both agents and administrators.
- Fast, reliable chat experience with features like canned responses and message sneak-peek that let agents handle multiple conversations efficiently.
- Extensive integration ecosystem (200+ apps) with popular tools such as Shopify, Salesforce, HubSpot, Mailchimp, Zendesk, and Zapier.
- High-quality 24/7/365 customer support and rich self-service resources, frequently praised in user reviews.
- Proactive campaigns, ecommerce features, and reporting that help improve conversion rates, customer satisfaction, and overall support performance.
Cons
- Pricing is relatively high compared with some competitors and can become expensive for smaller teams as you add agents.
- Some advanced capabilities (such as detailed reporting, automation, or ticketing) require higher-tier plans or separate Text products like ChatBot and HelpDesk.
- Reviewers report occasional issues with mobile app usability, notifications, and billing or auto-renewal practices.
Where it fits
What teams use LiveChat for
- Real-time customer support
- Proactive sales and upsell on website
- Lead capture and qualification
- Ecommerce conversion optimization
- Customer onboarding and success
- Level 1 technical support deflection
Key strengths
- Highly intuitive user interface with fast, reliable performance for both agents and customers.
- Robust ecommerce and sales features, including proactive campaigns and deep integrations that surface cart and order data in chat.
- Rich analytics and reporting for chat volume, agent performance, conversion impact, and staffing prediction.
- Scalable architecture and integrations that support global, multichannel support operations across web, mobile, and messaging apps.
Questions, answered
Frequently asked about LiveChat
The short version is on the surface. Open any question to go deeper.
LiveChat is a cloud-based live chat and customer service platform developed by Text that lets businesses converse with website visitors and customers in real time across web, mobile, and messaging channels. It combines a customizable chat widget, AI assistance, reporting, and 200+ integrations to help teams increase online sales, resolve issues faster, and improve customer satisfaction.
LiveChat uses per-user pricing with four main plans: Starter, Team, Business, and Enterprise. As of late 2025, Starter starts at $19 per user per month billed annually, Team at $49, and Business at $79; Enterprise is priced via a custom quote. Monthly billing is also available for the core plans, and all tiers include a free 14-day trial with no credit card required.
Key LiveChat features include a highly customizable website chat widget, AI Copilot for text enhancement and chat summaries, message sneak-peek, canned responses, visitor tracking, proactive campaigns, chat routing and transfers, searchable chat archives, detailed reports and dashboards, native mobile apps, and a marketplace of 200+ integrations spanning ecommerce, CRM, marketing, analytics, and automation tools. It also connects deeply with complementary Text products like ChatBot, HelpDesk, KnowledgeBase, and OpenWidget.
LiveChat's main competitors in the live chat and customer support space include Intercom, Zendesk (Support and Messaging), LiveAgent, Tidio, Drift, Freshdesk, and HubSpot's free live chat. These tools overlap in core live chat capabilities but differ in emphasis: some, like Intercom and Zendesk, bundle broader customer engagement or help desk suites, while LiveChat focuses on a best-of-breed chat layer tightly integrated with external systems.
LiveChat is generally a strong fit for small and midsize businesses that rely on their website to generate leads or sales and want professional-grade chat with excellent support and integrations. The Starter plan and straightforward setup make it accessible, and many SMB reviewers praise its ease of use and impact on conversions. However, some smaller teams find the per-agent pricing and lack of a permanent free plan relatively expensive compared to budget chat tools, so cost sensitivity should be considered.
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