Back to the directory
Magellan Solutions is a Philippines-based BPO and call center that provides inbound and outbound customer support, B2B/B2C lead generation, and back-office services for global businesses.
Pricing
Custom pricing
Best for
Best suited for SMEs and mid-market companies that want a compliant, Philippines-based BPO partner to run SDR, lead generation, and customer support programs on a fully managed basis.
Platforms
Web
Free plan
No
Headquarters
Mandaluyong City, Philippines
Company type
Private
The honest take
What reviewers love, and what to watch
A balanced view of Magellan Solutions, drawn from public reviews and product research.
Pros
- Professional, customer-centric agents who are frequently praised for strong customer service and responsiveness.
- Takes time to learn each clientu2019s business and processes, enabling accurate call handling and relevant lead qualification.
- Flexible, SME-friendly engagement models and pricing structures that can accommodate different volumes and campaign types.
- Broad service portfolio that covers inbound support, outbound SDR and lead generation, and a wide range of back-office tasks.
- Strong focus on data security and compliance, with ISO 27001 certification and HIPAA/GDPR/PCI-DSS adherence for sensitive data.
- Ability to scale programs and add services such as telemarketing, surveys, and data processing as client needs evolve.
Cons
- Pricing and packaging are not transparently published online, so prospects must go through a quote process to understand costs.
- Onboarding and ramp-up for outbound or SDR programs can be lengthy, requiring extensive discovery, training, and iteration.
- As a fully outsourced team based largely in the Philippines, it may not suit organizations that strongly prefer in-house SDRs or on-shore-only teams.
Where it fits
What teams use Magellan Solutions for
- B2B Lead Generation
- B2C Lead Generation
- Outbound SDR and Appointment Setting
- Inbound Customer Support and Help Desk
- Order Taking and Reservations
- Back-Office Process Outsourcing
- Customer Retention and Win-Back Campaigns
Key strengths
- Nearly two decades of experience delivering inbound, outbound, and back-office services across 80+ industries.
- Comprehensive multi-channel capabilities that combine phone, email, chat, and digital outreach for both B2B and B2C campaigns.
- SME-focused engagement model and flexible pricing options, including dedicated and shared agents.
- Strong emphasis on KPIs, quality assurance, and real-time reporting to track campaign performance and optimize results.
Compare your options
Magellan Solutions alternatives
Other tools teams weigh against this one. Tap any we have reviewed to read more.
Questions, answered
Frequently asked about Magellan Solutions
The short version is on the surface. Open any question to go deeper.
Magellan Solutions is a business process outsourcing (BPO) and call center company headquartered in Mandaluyong City, Philippines. Founded in 2005, it provides inbound and outbound customer support, B2B and B2C lead generation, SDR and appointment setting services, and a wide range of back-office and data processing solutions for clients around the world. The company focuses heavily on small and medium-sized businesses while also serving selected large enterprises and a Fortune 50 telecommunications company.
Magellan Solutions does not publish standardized pricing on its website. Engagements are typically scoped and priced based on factors such as the number of agents, whether seats are dedicated or shared, required languages, operating hours, channels used (phone, email, chat, digital), and the complexity of workflows or compliance requirements. Historically, some services like telephone answering have used bracketed monthly plans, but current rates are provided only via custom quotes, so prospective clients should contact Magellan Solutions' sales team for accurate, up-to-date pricing.
Magellan Solutions' main features include inbound customer service and help desk support, outbound telemarketing and SDR-style lead generation, appointment setting, cold calling, and customer retention campaigns. It also offers digital marketing-led demand generation (SEO, paid search, display advertising, social media marketing, content and email campaigns), as well as extensive back-office services such as data entry, transcription, accounting and finance support, and medical billing and coding. Underpinning these services are omnichannel contact center technology, predictive dialing, integrated CRM and CTI, real-time reporting, and strict security and compliance controls.
Magellan Solutions competes with other outsourced SDR and contact center providers and BPOs that focus on lead generation and customer experience. Commonly compared alternatives include CIENCE, which combines SDR services with its own technology stack; Peak Support and Helpware, which provide premium customer support and contact center outsourcing; and SureCall Experts, a BPO specializing in multi-channel customer support. Large global contact center firms and specialist lead-generation agencies can also be considered competitors, depending on the use case and geography.
Yes. Magellan Solutions explicitly positions itself as an SME-focused BPO, with pricing and engagement models designed to be accessible for small and mid-sized businesses that may only need a handful of agents or limited campaign scope. Its flexible staffing options, experience working with startups and smaller organizations, and willingness to customize scripts, KPIs, and processes make it a fit for small businesses that want to outsource SDR, lead generation, answering service, or customer support without building an in-house team. However, very small or early-stage companies with extremely tight budgets may still need to compare Magellan with lower-cost or self-serve tools.
Want the results without buying the tool?
SalesHive already runs a best-in-class outbound stack as a managed service, with B2B cold calling, email outreach, and appointment setting handled end to end. Book a strategy call and we’ll book the meetings for you.