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Dialers & VOIP
Zoom Phone
The internet phone system of choice for businesses of all sizes.
Zoom Phone is an AI-powered cloud business phone system that delivers VoIP calling, SMS/MMS, and PBX features as part of the Zoom Workplace platform.
Pricing
$1 to $25 / mo
Best for
Businesses that already rely on Zoom or want an integrated, AI-powered cloud phone system bundled with meetings, chat, and contact center in a single platform.
Platforms
Web, Windows, macOS, Linux, iOS, Android, Desk Phone
Free trial
No
Free plan
No
Headquarters
San Jose, CA, USA
Company type
Public
The honest take
What reviewers love, and what to watch
A balanced view of Zoom Phone, drawn from public reviews and product research.
Pros
- High-quality, reliable call audio across desktop, mobile, and desk phones.
- Very easy for end users to learn and for admins to deploy compared with legacy PBXs.
- Seamless integration with Zoom Meetings, Team Chat, and the broader Zoom Workplace platform.
- Competitive per-user pricing with low minimum seat counts and no setup fees.
- Strong fit for remote and hybrid work with softphone apps, number porting, and multi-device support.
- Useful voicemail transcription, call recording, and AI features like call summaries and voicemail task extraction.
Cons
- Customer support responsiveness and depth can be inconsistent, especially for small and midsize customers.
- Advanced analytics, wallboards, and some call center style capabilities require additional paid add-ons or Zoom Contact Center.
- Admin interface and configuration for auto attendants, call queues, and number porting can be complex for new administrators.
- Some users report occasional glitches or missed notifications on the mobile and Mac apps.
Where it fits
What teams use Zoom Phone for
- Business VoIP calling and PBX replacement
- Unified communications across voice, video, and chat
- Remote and hybrid team collaboration
- Customer service and support hotlines
- Multi-site and global telephony consolidation
- Regulated-industry communications with compliance needs
Key strengths
- Highly competitive per-user pricing, especially for unlimited US/Canada calling.
- Simple, familiar end-user experience for organizations already using Zoom meetings.
- Robust PBX feature set including auto attendants, call queues, recording, and voicemail transcription.
- Designed for hybrid work with strong mobile and desktop apps plus support for a wide range of certified IP phones.
Compare your options
Zoom Phone alternatives
Other tools teams weigh against this one. Tap any we have reviewed to read more.
RingCentral RingEX (formerly RingCentral MVP)8x8 Work / X SeriesMicrosoft Teams PhoneDialpad Business Phone SystemNextiva Business Phone Service
Questions, answered
Frequently asked about Zoom Phone
The short version is on the surface. Open any question to go deeper.
Zoom Phone is an AI-powered cloud business phone system from Zoom that provides VoIP calling, SMS/MMS, and PBX capabilities. It runs on the same platform as Zoom Meetings and Team Chat, so users can make and receive business calls on desktop, mobile, and desk phones, route calls with auto attendants and queues, record and transcribe voicemails, and seamlessly escalate calls into Zoom video meetings as needed.
Zoom Phone pricing in the US and Canada starts at $10 per user per month for the US & Canada Metered plan, which offers metered outbound calling and free inbound calling. The US & Canada Unlimited plan is $15 per user per month and includes unlimited domestic calling, while the Global Select plan starts at $20 per user per month for unlimited domestic calling in one of 40+ supported countries. Bundled Pro Plus and Business Plus plans combine Zoom Phone with Zoom Workplace licenses at higher per-user pricing. Enterprise and multinational deployments typically require contacting Zoom sales for a custom quote.
Core Zoom Phone features include inbound and outbound VoIP calling, local numbers in many countries, auto attendants and IVR, call queues and ring groups, call forwarding and transfer, voicemail with transcription, call recording and monitoring, team SMS/MMS, E911 and emergency calling support, number porting, and centralized administration. It also includes AI Companion capabilities like call summaries and voicemail task extraction, and integrates tightly with Zoom Meetings, Team Chat, Zoom Contact Center, and other Zoom Workplace components.
Zoom Phone's primary competitors in the cloud business phone and UCaaS market include RingCentral RingEX (formerly RingCentral MVP), 8x8 Work / X Series, Microsoft Teams Phone, Dialpad Business Phone System, and Nextiva's business phone service. Many organizations evaluate Zoom Phone against these providers based on pricing, integrations, contact center requirements, and how well each option fits their existing collaboration stack.
Yes. Zoom Phone is generally a strong fit for small and midsize businesses because it offers low per-user pricing, no setup fees, and month-to-month options, while still providing features like auto attendants, call queues, SMS, and voicemail transcription that are often reserved for enterprise platforms. Small teams can start with a few licenses and scale up as they grow, and if they already use Zoom for meetings, users can handle all communications from a single, familiar app. However, very small businesses that need only basic calling and rely heavily on deep CRM integrations may still want to compare Zoom Phone with niche small-business VoIP providers.
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