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Dialpad is an AI-powered cloud communications platform that combines business phone, contact center, sales dialer, messaging, meetings, and agentic AI in a single application.
Pricing
$1 to $25 / mo
Best for
Best suited for organizations that want an AI-first cloud phone and contact center platform with integrated sales dialer and advanced analytics, rather than a basic VoIP system.
Platforms
Web, iOS, Android, Desktop, Chrome Extension
Free trial
Yes
Free plan
Yes
Headquarters
San Ramon, CA, USA
Company type
Private
The honest take
What reviewers love, and what to watch
A balanced view of Dialpad, drawn from public reviews and product research.
Pros
- Strong AI capabilities for real-time transcription, call summaries, sentiment analysis, and coaching are frequently praised as differentiators.
- Users like the simple, modern interface and the ability to make and receive calls, texts, and meetings from desktop, web, and mobile with easy device switching.
- CRM and helpdesk integrations (e.g., Salesforce, HubSpot, Zendesk, Microsoft Dynamics, Zoho) save time by auto-logging calls, texts, notes, and recordings.
- Built-in analytics and dashboards give supervisors clear visibility into call volumes, agent performance, and customer experience without extra tools.
- Cloud-native architecture and quick deployment make it convenient for distributed or remote teams, with many reviewers noting easier onboarding than legacy PBX systems.
Cons
- Multiple reviews cite frustrations with customer service and billing issues, including slow resolution and difficulty resolving contract or auto-renewal disputes.
- Some users experience reliability problems with the mobile and desktop apps such as freezes, delayed notifications, missed rings, or dropped calls.
- Advanced AI features (like AI CSAT and advanced scorecards), full IVR capabilities, and 24/7 phone support are only available on higher-priced contact center or sales tiers, pushing some customers to upgrade.
Where it fits
What teams use Dialpad for
- Outbound sales dialing and sales prospecting
- Inbound customer support and service desks
- Cloud phone system replacement for office and remote workers
- Omnichannel contact centers (voice, SMS, chat, email)
- AI-powered coaching, QA, and conversation intelligence
- Workforce management and scheduling for service teams
Key strengths
- Comprehensive AI features tightly embedded in workflows rather than bolted-on point tools.
- Competitive entry-level pricing for small teams with straightforward per-user licensing.
- Robust ecosystem of native integrations with major CRM, Helpdesk, productivity, and identity platforms.
- Flexible, device-agnostic apps that support hybrid and fully remote workforces across regions.
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Questions, answered
Frequently asked about Dialpad
The short version is on the surface. Open any question to go deeper.
Dialpad is an AI-powered cloud communications and customer experience platform that unifies business phone, messaging, video meetings, contact center, sales dialer, workforce management and agentic AI in one application. It uses its proprietary AI (DialpadGPT) to transcribe calls in real time, generate summaries, provide coaching and analytics, and help organizations improve both customer experience and sales performance.
Dialpad Connect, the core business communications product, starts at around $15 per user per month when billed annually for the Standard plan and $25 per user per month for the Pro plan, with monthly options at a higher rate. Enterprise plans are priced by quote. AI Contact Center plans start around $80 per user per month and AI Sales Center plans around $60 per user per month on annual contracts. Dialpad also offers a free 14-day trial and a free tier for Dialpad Meetings.
Key features of Dialpad include an AI-powered cloud phone system with unlimited calling, SMS/MMS and team messaging; real-time transcription and AI call summaries; multi-level auto attendant and IVR; inbound and outbound contact center capabilities; sales dialer tools like power dialer and local presence; AI CSAT and QA scorecards; advanced analytics and dashboards; workforce management; and a large ecosystem of integrations with apps such as Salesforce, HubSpot, Zendesk, Microsoft 365, Google Workspace, Zoho CRM, ServiceNow, Slack and more.
Dialpad's primary competitors in the UCaaS and CCaaS market include RingCentral, Zoom Phone, Nextiva, 8x8, and, for pure sales engagement or call center use cases, vendors like Aircall and Five9. Buyers typically compare Dialpad's AI capabilities, pricing, telephony coverage, and integration depth against these alternatives when selecting a cloud phone or contact center solution.
Yes. Dialpad's Standard and Pro plans are designed to be accessible to small businesses, with low per-user pricing, simple cloud deployment, and minimal hardware requirements. Small teams can get a full business phone system with messaging and basic video meetings quickly, then add contact center or sales dialer capabilities as they grow. However, very price-sensitive microbusinesses that only need basic calling without AI, analytics, or integrations may find cheaper bare-bones VoIP providers more appropriate.
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